I am stumped why so few leaders pause to say thank you. Maybe even saying “pause” is part of the problem. You can move forward toward your stake faster when people feel appreciated and included. Saying a sincere and thoughtful thank you in person is terrific. I also like a written note because as a recipient I can read it again and again. So few leaders say thank you in an intentional way.
In California Agricultural Leadership program we were taught to say a sincere and personalized thank you (sometimes with a gift) to people who gave to our program through teaching, speaking, or with financial gifts. I was not surprised when my end of year gift to the Foundation was followed within a month or so by a Thank you example from the Board Chair. I give to lots of different organizations and causes. Most feel that their autogenerated “thank you” with receipt is sufficient. The personal notes or typed letters I receive from the California Agricultural Leadership Foundation binds my loyalty to them as donor.
Last night I hosted Taylor and Lauren from the Concordia University Irvine women’s choir. They performed beautifully at St John’s Lutheran Church and then I took them home and provided them hospitality. We had a delightful conversation, walked to get coffee and tea and Weatherstone coffeehouse, and they got a good night’s sleep. Twelve hours later I was dropping them off with very little inconvenience to me and yet they took the time to write a beautiful hand written note and leave it on the guest bed (that they made!). A handwritten note is the gold standard for expressing appreciation.
Is this leadership or just being a polite person? I encourage you to think of it as a critical part of leadership. Just ask yourself how much you appreciate when your boss or client recognizes your contribution and thanks you. For ideas about how to do this most effectively, listen to Episode 9 of Radical Candor podcast. They emphasize the importance of being specific and sincere.